Introduction

Welcome to the www.m-residence-kh.com website (the "Site"), which is owned and operated by M-Residence ("M-Residence" or "we" or "us"). We are committed to protecting your privacy. We have established this privacy policy ("Privacy Policy") and are providing it to you so that you can understand the manner in which we collect and use your information and the efforts we use to protect it. Please note that this policy is for this Site and does not apply to third party advertisers or third party websites linked from our Site. Nor does it apply to the m-residence-kh.com website or the activities of M-Residence in its own capacity. Please check the privacy policies on those websites for more information.

M-Residence has created this Site for the company associated with this Site. As a result, M-Residence acts as "data controller" and "data processor" for the Site. In other words, M-Residence determines what data is collected from the Site and for what purpose and M-Residence merely processes and stores such data. M-Residence relies on legal basis for data collection when processing data collected through the Site. 

This Privacy Policy is designed to address only M-Residence's data practices with respect to activities conducted via the Site. M-Residence may occasionally partner with third parties, such as Google Analytics, in the course of processing data via the Site. M-Residence is committed to ensuring that it has appropriate terms in place with such partners so that both M-Residence and others comply with applicable laws. This Privacy Policy does not cover information that is exempted from privacy policy notification requirements, including information about employees, contractors, job applicants and information processed exclusively in the context of a business person acting in a business capacity.

YOUR CONSENT AND POLICY CHANGES. PLEASE READ THIS ENTIRE PRIVACY POLICY CAREFULLY. BY USING THE SITE, YOU EXPRESSLY CONSENT, WITHOUT QUALIFICATION, TO THE COLLECTION, USE AND DISCLOSURE OF INFORMATION, INCLUDING PERSONAL INFORMATION, AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, YOU ARE NOT AUTHORIZED TO USE THE SITE.

1. Personal Information Collected

The following types of personal information ("Personal Information") may be collected, stored, and used via the Site:

1. Information about your computer, including your IP address, geographical location, browser type and version, and operating system;
2. Information about your visits to and use of the Site, including the referral source, time of visit, length of visit, page views, and website navigation paths;
3. Information that you enter when you register with or use the Site, including your name, email address, mailing address, billing address, and phone number;
4. Information relating to any rental applications you submit through the Site, such as your billing address, credit card number, social security number, date of birth, driver's license number, and income;
5. Information relating to any calls that you place via the Site, including when you placed the call, the length of the call, the participants on the call, and the content of the call (which may be recorded);
6. Information relating to anything you purchase, services you use, or transactions you make through the Site;
7. Any other personal information that you provide or send to us through the Site.
8. Records and copies of your correspondence if you contact us.

Note that before you disclose to M-Residence the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this Statement.

M-Residence may, from time to time, appoint third parties to collect the information referenced above so that the information may be used for one or more of the purposes described below. For example, M-Residence may appoint Google Analytics to collect data regarding your use of the Site. In such cases, it is third party partners sole responsibility to comply with applicable laws.

2. Use and Disclosure of Personal Information

M-Residence (and/or M-Residence's third party partners) may use your Personal Information to perform the following activities:

1. To operate the Site and to personalize the Site to you (see Section 3 for more information); and
2. To contact you (such as by mail or email) for the purpose of informing you of rental availabilities and/or products or services available from M-Residence, or their affiliates; and
3. To contact you (such as by mail or email) for the purpose of conducting market research, such as by requesting your opinion about current services or potential new services that may be offered; and
4. To provide you with customer support; and
5. To provide or deliver services to you; and
6. To perform statistical analysis, such as by analyzing the types of services users are interested in and websites and pages users visit; and
7. To comply with legal obligations when we believe in good faith that an applicable law requires it; and
8. To detect and protect against fraud, or any technical or security vulnerabilities; and
9. To protect the rights, property, safety, or security of our business, third parties, visitors to our websites and mobile apps, or the public; and
10. In connection with a sale, merger, or consolidation of M-Residence or other transfer of our assets, whether voluntarily or by operation of law; and
11. For any other purpose with your consent.

M-Residence may share your personal information with the property owners of the property promoted on the Site, including their employees, officers, or agents; and with M-Residence's own employees, officers, or agents.

Except as provided in this Privacy Policy, M-Residence will not disclose your personal information to third parties.

3. Use of Cookies

The Site may use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Site pages, or register with or provide information to the Site, a cookie helps M-Residence to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Site page, the information you previously provided can be retrieved, so you can easily use the features that you customized.

This Site uses Google Analytics (and in the future may use other similar sites or services), a web analytics service provided by Google, Inc. ("Google"), to better assist Century Sales & Management, LLC in understanding how the Site is used. Google Analytics will place cookies on your computer that will generate information that we select about your use of the Site, including your computer's IP address. That information will be transmitted to and stored by Google. The information will be used for the purpose of evaluating consumer use of the Site, compiling reports on Site activity for Century Sales & Management, LLC's use, and providing other services relating to Site activity and usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. The use of cookies by Google Analytics is covered by Google's privacy policy.

You can choose to delete existing cookies, allow or block cookies, and set preferences for certain websites in your browser's settings. Please note you may not be able to use the full functionality of the Site if you choose to block all cookies.

4. Third Party Advertising and Remarketing

In addition to using cookies and related technologies as described above, M-Residence may also permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the Site. These companies may deliver ads that might also place cookies and otherwise track user behavior. These companies may use information about user behavior in order to provide customized advertisements across various products and services. In the course of providing these products and services or placing advertisements, these third party companies may place or recognize a unique cookie on your computer, and may record information to these cookies based upon your activities on the Site and on third party websites. Each of these companies uses this cookie information according to its own privacy and security policies. Third party companies that M-Residence may use for these purposes are Google, Facebook, and/or Bing. Users may opt out of use of cookies by visiting Google's, Facebook's, and/or Bing's advertising opt-out page.

5. California Resident's Rights

The California Consumer Privacy Act (CCPA) may apply to California residents whose Personal Information is collected by parties that meet other criteria. If the CCPA applies to us, California residents may request to know about Personal Information collected about them and request deletion of that Personal Information. These rights are subject to certain exceptions, including without limitation, for Personal Information subject to the Fair Credit Reporting Act and the Gramm-Leach-Bliley Act. If we are subject to the CCPA, you can learn more about these rights and our processes for consumer requests by contacting us using one of the methods listed below. If you exercise any of the rights afforded to you by the CCPA, we will continue to treat you fairly.

If the CCPA applies to us and to your information, you can submit a request to us for the following personal information we have collected:

• The categories of personal information we've collected about you.
• The categories of sources from which we collected the personal information.
• The business or commercial purposes for which we collected or sold the personal information.
• The categories of third parties with which we shared the personal information.
• The specific pieces of personal information we collected about you.
• The categories of personal information (if any) that we have sold about you, the categories of third parties to which we sold that information, and the category or categories of personal information sold to each third party.
• The categories of personal information that we disclosed about you for a business purpose.

Our responses to any of these requests will cover the 12-month period preceding our receipt of the request. Upon request, we will delete the personal information we have collected about you that is covered by the CCPA, unless a relevant exception to the right to deletion applies.

6. GDPR

The General Data Protection Regulation (the "GDPR"), which became effective on May 25, 2018, creates consistent data protection rules across Europe. It applies to all companies that process data about individuals in the European Union. The GDPR imposes responsibilities on "data controllers" and "data processors." A company is a "data controller" when it has the responsibility of determining why and how personal data is processed. A company is a "data processor" when it processes personal data on behalf of a data controller. While Century Sales & Management, LLC operates as a data controller, there are some instances in which M-Residence operates as a data processor, particularly when working with customers and other third parties. To the extent M-Residence acts as a data processor, M-Residence is committed to complying with the GDPR's specific requirements for data processors and we will work with customers and to update any related privacy policies on other websites.

This Policy is designed to address only M-Residence's data practices with respect to activities conducted by M-Residence on its own behalf or through the Site. For those activities, M-Residence acts as a data processor and may appoint service providers to act as data processor on its behalf, such as Google Analytics, and as further set forth herein. M-Residence is committed to ensuring that it has appropriate terms in place with such partners so that both M-Residence and the partners comply with their respective requirements under the GDPR.

Data controllers must have a legal basis to process your personal information. Century Sales & Management, LLC's legal basis to process your information arises from Century Sales & Management, LLC's need to use your information to provide you with the services and customer support and to advance Century Sales & Management, LLC's other legitimate interests (including operating the Site, conducting direct and indirect marketing, etc.), as discussed more fully in this Policy. Century Sales & Management, LLC also relies on your consent in some circumstances as the basis for processing your personal information.

If you are located in the European Union you may have certain rights under the GDPR. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, and (iv) if applicable, to data portability. In certain circumstances, you also have the right to object to the processing of your personal information. To make such a request, please contact us at support@m-residence-kh.com. We will consider and act upon any request in accordance with applicable data protection laws. If you are a resident of the European Union and you believe we are unlawfully processing your personal information, you also have the right to file a complaint with your local data protection supervisory authority.

7. Data Retention Policy

Personal information that M-Residence processes or enlists others to process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes, and in no event shall such information be kept for more than a reasonable period of time. However, M-Residence will retain personal information beyond this time period to the extent it is required to do so by law or to the extent reasonably necessary to defend Century Sales & Management, LLC's rights or property.

8. Security of Personal Information

M-Residence takes reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. You acknowledge that the transmission of information over the internet is inherently insecure, and M-Residence cannot guarantee the security of data sent over the internet.

M-Residence takes special precautions to protect any information you provide pursuant to a rental application by encrypting the application before storing it in a database. In addition, your rental application information is stored in a database that is access controlled. See Section 2 for more information on who M-Residence may grant access to your personal information.

9. Personal Information of Minors

Our Sites are not directed to minors under the age of 16 and we do not knowingly collect Personal Information from minors. We may collect Personal Information of minors, provided by parents or guardians, in connection with the application and rental of a unit, or the provision of property management services. We do not sell the Personal Information of minors.

10. Changes to the Statement

M-Residence will occasionally update this Privacy Policy to reflect company and customer feedback and to ensure compliance with applicable laws. M-Residence encourages you to periodically review this Privacy Policy to be informed of how M-Residence is protecting your information.

11. Contact Information

Please direct all privacy-related questions and concerns to the following address:

M-Residence, #170
Street 282, 
BKK1, Phnom Penh 12000

Updated: May 19th, 2022